Refund policy

Due to the perishable nature of fresh flowers, we are unable to accept returns. However, your satisfaction is important to us, and we will do our best to resolve any concerns.

Damaged or Poor Quality Orders
If your flowers arrive damaged or in poor condition, please contact us within 24 hours of delivery with a photo of the arrangement. A replacement or store credit may be offered at our discretion.

Order Cancellations
Orders may be cancelled for a full refund up to 24 hours before the scheduled delivery date. Cancellations made within 24 hours of delivery are non-refundable.

Incorrect Orders
If you receive the wrong arrangement, please contact us as soon as possible and we will make it right.

Delivery Information
Customers are responsible for providing a complete and accurate delivery address, recipient phone number, unit/buzzer number, and any necessary delivery instructions. Deliveries may be completed by our own drivers or a third-party delivery service.

Unsuccessful Deliveries
A delivery may be considered unsuccessful if the recipient is unavailable, cannot be reached, refuses the delivery, or if the delivery information is incorrect or incomplete.

In these circumstances, the order is non-refundable. Additional delivery and/or return fees may apply if the order must be returned or redelivered.

Safe Drop-Off
When appropriate, flowers may be left in a safe location. Once an order has been delivered to the correct address or an authorized safe location, we are not responsible for loss, theft, or damage occurring after delivery.

Delivery Times
We do our best to deliver within the requested delivery window; however, delivery times are estimates and may be affected by traffic, weather, recipient availability, or other circumstances beyond our control.