Shipping policy

At Woodland Flowers, we offer local delivery only. A delivery fee will be applied at checkout.

Same-Day Delivery Same-day delivery orders must be placed by 10:00 AM. Orders placed after this time will be scheduled for the next available delivery date.

Delivery Window Our standard delivery window is 2:00 PM – 6:00 PM. Please note that we are unable to guarantee a specific delivery time within this window.

We use a third party delivery service so we are unable to specify a delivery time or send delivery confirmations except for funeral tributes and weddings. Although every effort is made to delivery within this timeframe, it may vary during busy flower holidays such as Mother's Day, Christmas, and Valentine's Day or due to inclement weather. 

Scheduling Your Delivery We recommend placing your order at least 24–48 hours in advance to ensure availability, especially for special occasions such as anniversaries and birthdays.

Fresh Flower Care Our bouquets are handcrafted with fresh flowers and carefully packaged to ensure they arrive in beautiful condition.

Failed Deliveries If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the order, additional delivery fees may apply for re-delivery.

Orders are delivered once. If the recipient is not home, the flowers/plants will be left by the door (weather permitting). Otherwise, it will be returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from our store.

We are not responsible for theft or damage of flowers and/or plants after delivery. We take care of our flowers and ensure freshness and quality at all times.

Surprise & Anonymous Deliveries

Many of our orders are intended to be surprises.

Surprise Deliveries

If your order is intended to be a surprise, please clearly indicate this in the Order Notes at checkout.

We do not normally contact the recipient before delivery; however, if the courier encounters a delivery issue or needs to confirm delivery details, they may contact the recipient directly.

By requesting a surprise delivery, you acknowledge that the courier may contact the recipient if necessary to complete the delivery.

Woodland Flowers cannot guarantee that the recipient will not be contacted by the delivery company.

Anonymous Deliveries

Anonymous deliveries are available upon request.

For an anonymous delivery, Woodland Flowers will not disclose the sender's name to the recipient.

Please note that the recipient may refuse a delivery from an unknown sender. If an anonymous delivery is refused, the order is not eligible for a refund or store credit, as the delivery was made according to the sender's request.

If a second delivery attempt is requested or required, an additional re-delivery fee may apply.